bazi88 Privacy Policy

bazi88 uses the personal data we collect for the following purposes, each of which has a clearly defined lawful basis:

• Account creation and management: To register your account, verify your identity, maintain your account balance and transaction history, and provide you with access to Platform features.
• Age verification: To confirm that you are at least 21 years of age before permitting access to real-money gaming, in line with our responsible gaming obligations.
• Payment processing: To facilitate deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer) and to maintain accurate financial records.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Platform improvement: To analyse usage patterns, identify technical issues, test new features, and continuously improve the performance and user experience of the Platform.
• Personalisation: To tailor the Platform experience to your preferences, including recommending games you may enjoy based on your playing history, and displaying relevant promotions.
• Marketing communications: To send you promotional offers, bonus notifications, and relevant news about bazi88 where you have provided your consent to receive such communications. You may withdraw this consent at any time.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account manipulation, money laundering, and other forms of prohibited conduct on the Platform.
• Legal and regulatory compliance: To fulfil our anti-money laundering (AML) and counter-terrorism financing (CTF) obligations, respond to lawful requests from competent authorities, and retain records as required by applicable law.
• Responsible gaming: To monitor playing behaviour for signs of problem gambling, apply responsible gaming tools when requested, and communicate with players who may be at risk.

bazi88 will not use your personal data for any purpose that is incompatible with those stated above without first notifying you and, where required, obtaining your explicit consent.

bazi88 uses cookies, web beacons, pixel tags, and similar tracking technologies to collect technical and behavioural data when you visit the Platform. A cookie is a small text file placed on your device by a web server. Cookies do not contain executable code and cannot harm your device.

We use the following categories of cookies:

• Strictly necessary cookies: These are essential for the Platform to function correctly. They enable core features such as session management, login authentication, and security checks. You cannot opt out of these cookies while using the Platform.
• Performance and analytics cookies: These collect anonymous information about how visitors use the Platform, such as which pages are visited most frequently and whether users encounter any errors. This data helps us improve the Platform's performance and reliability.
• Functionality cookies: These remember your preferences and settings (such as your preferred language or currency display) to provide a more personalised experience.
• Targeting and marketing cookies: These track your browsing behaviour to allow us to deliver relevant promotional content. They may also be used to limit the number of times you see the same promotional message.

Most web browsers allow you to manage your cookie preferences through the browser settings menu. You may choose to block or delete cookies, though doing so may affect your ability to use certain features of the Platform. For detailed guidance on managing cookies on your device, please refer to your browser's help documentation.

bazi88 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only in the following limited circumstances:

• Payment service providers: We share necessary financial information with our payment processing partners (including mobile financial service operators such as bKash and Nagad) solely to facilitate deposits and withdrawals on your account.
• Identity verification providers: We may share your identity documents and personal details with specialist KYC and AML compliance service providers to complete verification checks required under our regulatory obligations.
• Game software providers: Game providers such as Pragmatic Play, Evolution Gaming, Microgaming, and Spribe may receive certain account identifiers to facilitate your participation in their games. These providers are contractually bound to use this data only for the purpose of delivering their gaming services.
• Customer support platforms: Our customer support infrastructure may involve third-party software tools. Support agents operating through these tools are bound by strict confidentiality obligations.
• Analytics and technology providers: We use reputable third-party analytics and infrastructure providers to help operate and improve the Platform. These providers act as data processors on our behalf and are not permitted to use your data for their own purposes.
• Legal and regulatory authorities: We may disclose your personal data to law enforcement agencies, regulators, courts, or other governmental bodies where required to do so by applicable law, or where we believe in good faith that disclosure is necessary to prevent fraud, protect the safety of persons, or enforce our legal rights.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of bazi88's business, your personal data may be transferred to the acquiring entity. We will provide notice of any such transfer and of any consequential changes to this Policy.

All third parties with whom we share personal data are required to implement appropriate security measures and are prohibited from using your data for any purpose beyond that for which it was shared.

bazi88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your account's active status and for a minimum period after account closure, as required to comply with AML and financial record-keeping obligations.
• Transaction records: Deposit, withdrawal, and betting transaction records are retained for a minimum of five (5) years following the date of each transaction, in line with standard financial compliance requirements.
• KYC and identity documents: Identity verification documents are retained for a minimum of five (5) years following account closure or the last transaction date, whichever is later.
• Customer support communications: Support records are retained for a period of three (3) years following the resolution of each query, unless the matter relates to an ongoing dispute or legal proceeding.
• Marketing data: If you withdraw your consent to receive marketing communications, we will suppress your details from future marketing activity. A record of your opt-out preference is retained indefinitely to ensure that preference is honoured.

When personal data is no longer required for any valid purpose, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

bazi88 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Transport layer encryption: All data transmitted between your device and the bazi88 Platform is protected using 256-bit TLS/SSL encryption.
• Password security: Account passwords are stored using industry-standard one-way cryptographic hashing. We never store or transmit passwords in plain text.
• Access controls: Access to personal data within our systems is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Intrusion detection: We deploy automated systems to monitor for unusual access patterns, potential intrusions, and suspicious activity across our infrastructure.
• Regular security assessments: Our Platform and infrastructure undergo regular security testing and vulnerability assessments to identify and address potential weaknesses.
• Secure data centres: Platform data is hosted in facilities with physical access controls, environmental safeguards, and redundant backup systems.

While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. We therefore cannot guarantee absolute security, and you use the Platform at your own risk in this regard. If you believe your account has been compromised, please contact us immediately at [email protected].

As a user of the bazi88 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe.

• 👁️
  Right of Access You may request a copy of the personal data bazi88 holds about you, along with information about how it is used.
• ✏️
  Right to Rectification If any of your personal data held by bazi88 is inaccurate or incomplete, you may request that it be corrected or updated.
• 🗑️
  Right to Erasure You may request deletion of your personal data where it is no longer needed, subject to our legal data retention obligations.
• ⏸️
  Right to Restrict Processing You may request that we limit the processing of your data in certain circumstances, for example while a dispute is being investigated.
• 📦
  Right to Data Portability You may request a copy of the personal data you provided to us in a structured, commonly used, machine-readable format.
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  Right to Withdraw Consent Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting prior lawful processing.

Please note that certain rights may be subject to limitations or exceptions where, for example, retaining or processing the data is required for compliance with a legal obligation or for the establishment, exercise, or defence of legal claims.

The bazi88 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If you are under 21, you must not register an account or use the Platform in any capacity.

If bazi88 becomes aware that it has inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage user will be returned minus any processing fees, provided that no fraudulent conduct is identified.

If you are a parent or guardian and believe that a person under your care has registered on the bazi88 Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

With your consent, bazi88 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, cricket and football betting offers, seasonal promotions (including Eid, Pohela Boishakh, and BPL season specials), and other relevant updates.

You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link included at the bottom of any marketing email.
• Replying "STOP" to any marketing SMS sent by bazi88.
• Contacting customer support at [email protected] and requesting removal from our marketing list.
• Updating your communication preferences in your account settings (where available).

Please allow up to 5 business days for your opt-out request to take effect across all channels. After opting out, you will continue to receive essential transactional communications such as deposit confirmations, withdrawal notifications, and important account security alerts — these are not marketing messages and cannot be disabled while your account is active.

bazi88 may update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the features and services offered on the Platform. The revised Policy will be published on this page with an updated "Last updated" date at the top.

Where changes to this Policy are material — meaning they significantly affect the way we collect or use your personal data — we will make reasonable efforts to notify registered users in advance via email or through an in-Platform notification. For minor or clarificatory changes, updating the published Policy without direct notification is sufficient.

Your continued use of the bazi88 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should stop using the Platform and may request account closure by contacting our support team.

We encourage you to review this Policy periodically to remain informed about how bazi88 protects your personal information.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bazi88 handles your personal data, please contact our dedicated support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

You can reach us by email at [email protected]. Please include your registered account username and a clear description of your enquiry or request so that we can assist you as efficiently as possible. We aim to respond to all privacy-related correspondence within five (5) working days.

For data access, rectification, or erasure requests, we may need to verify your identity before processing your request. This is to ensure that we do not disclose personal data to, or delete data at the request of, an unauthorised party.